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Returns

It’s important to us that you’re happy with the product(s) you receive, and that we make it as easy as possible for you to import from New Zealand.

We have a three-step process when ordering products to minimise the possibility of returns.

  1. We send you your samples – meaning you can assess the products and be assured they meet your needs.
  2. You request and we provide a quote for the product(s) plus sea-freight and / or air-freight costs. We will discuss insurance options and advise you on the artisan’s Returns’ Policy at that time.
  3. You choose the freight and insurance option you want, and accept the Returns’ terms and conditions when confirming your order.

Goods cannot be returned because you change your mind.

In the event goods arrive damaged or faulty, the Returns’ Policy of the artisan will apply. Please contact us with photos and details of the damage and we will work through a resolution with you and the artisan concerned.