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Contact

Got questions?  Send us an email and we’ll organise a time to meet over Zoom, to talk about your needs and how we can help you grow your business.

FAQ’s

New Zealand (NZ) is an island country in the South Pacific Ocean located about 2,000 km (1,300 mi) southeast of Australia. Our island-nation consists of some smaller islands and two main islands, the North Island (Te-Ika-a-Maui) and the South Island (Te Wai Pounamu), which are separated by the Cook Strait.

Samples are sent using DHL with deliveries typically taking between five and 10 working days, depending on flights and the date your order is received by OFNZ. While Covid has disrupted air travel between NZ and the GCC, Emirates is still flying regularly and directly between Dubai and Auckland. All samples can be track and traced by you.

All samples are sent via DHL and with full track and trace functionality. We confirm your track and trace number by email; you can access this online and monitor your order as it makes its way from NZ to you. Commercial orders are fulfilled by either sea or airfreight and include all waybill documentation including port-to-port departure and arrival dates.

To reduce the potential for returns, sample orders must be purchased and fulfilled by OFNZ  before a commercial order is placed by a customer. This will ensure you are happy with the item before making a commercial order. Samples are non-returnable and non-refundable.

Please get in touch with us and we can discuss what’s possible.

 

No. Unless specified otherwise, all wholesale prices are quoted FOB. Freight costs will be included in the quote for the client – specific to the option chosen (sea or air freight) following the receipt of a Request for Quote.

 

OFNZ is built for GCC retailers looking for handpicked artisan brands. We wanted to build a vibrant community for passionate NZ and GCC business owners. A place where NZ artisans and GCC retailers could discover each other, connect, and trade online and with personalised service. We help both retailers and artisans grow their businesses.

 

 

Get in touch. We are all for growing the OFNZ community and given our experience in the GCC can usually advise quickly whether OFNZ is the right place for you and your product.

 

Email OFNZ